Holiday Inn Express & Suites - Gaylord, an IHG Hotel

Clean… great beds and pillows… manager finally gave us a room after an hour of dealing w your customer service, because YOUR STAFF DIDNT TRANSFER OUR PAYMENT TO THE HOTEL. Please follow up on this as we had to pay for our reservation twice… once to YOU… once to HOLIDAY INN.

The hotel is very clean. Staff is friendly and polite. I specially would like to mention Kris who was working hard replenishing breakfast and cleaning up. I would definitely recommend this place and we will surely come back.

The room was really nice and so was the bathroom. Really enjoyed the tub with jets and the different lighting options in the bathroom. The bed was soft and comfortable. I would stay again.

The front desk staff was very frazzled and unfriendly. He should not be in customer service.

The breakfast selection was great! The location of the hotel is perfect for shopping, restaurants and local travel. Our room was immaculate - we were very pleased. Our interaction with hotel staff was amazing. They were so willing to help us with anything and very courteous. Thank you!!